Behaviour

Behaviour of guests and their visitors should not be excessive or rowdy, and must not cause embarrassment to fellow guests. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings. 

Group Bookings

Please inform us before arrival if you are travelling in a group of six of more. We reserve the right to refuse unauthorised groups. We do not accept stag or hen parties. 'Large groups' may be required to provide an additional deposit at check-in, returnable on departure if unaffected.

Valuables

We cannot be held responsible for cash or valuables left in your room or in your car if left in our car park.

Smoking

There is a NON SMOKING and NON VAPING policy in the hotel, and this includes out of the windows. If you do smoke or vape then you will be charged £500 and will also be asked to leave the hotel, forfeiting any payments or deposits made.  You may smoke in the hotel garden to the rear of the property.

If you are in a balcony room you may smoke or vape on the balcony. If you are going to smoke on the balcony please ask for an ashtray. Please do not throw your cigarette butt into the road below, 

Front Door Policy

You will either be given a front door key or an access code for coming and going. Please ensure that you close the front door securely on your way in and out. Failing to do so will not only compromise the safety of the building, and that of you and your fellow guests and staff but it will also incur a £150 surcharge on your bill.

Force Majeure

The Royal Harbour Hotel cannot accept responsibility or pay any compensation where the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

General Information

Although every effort has been made to ensure the accuracy of the information set out on our website and marketing campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our website or email campaigns or otherwise at any time. .

All details are correct at time of going to print, however may be subject to change from time to time.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit The Royal Harbour Hotel's liability for the death or personal injury of any person caused by the negligence of The Royal Harbour Hotel or its employees, servants or agents or to attempt to exclude or limit The Royal Harbour Hotel's liability in any manner which would be unlawful.